Emails Sent From ScheduleLeave
Within ScheduleLeave we send emails for various actions and activities, please see the table below for an explanation as to when each email is sent and to whom.
| Email Description | Email Triggered By | Email Sent To |
| Verify email | Registering an account for the first time | User who signs up |
| Account verification required | A user who has not verified their account 24h after the first email was sent and 96h after the first email was sent | User who signs up |
| Last chance to verify your account! | A user who failed to sign up 7 days after the first email was sent | User who signs up |
| Invitation to Join | Admin inviting a user to join the platform | Target User |
| ScheduleLeave Invitation Failure |
An invite which could not be delivered | Admin user who sent the invitation |
| Booking Approval Required | User requesting leave which requires approval | Department / User Approver(s) |
| Booking Approved | Leave approved by department approver | User who made the booking |
| Booking Rejected | Leave rejected by department approver | User who made the booking |
| Forgot Password | User requesting a new password | User who requested a new password |
| Request Cancelled | User cancelling their leave | Department approver |
| Request Cancelled | Department approver cancelling a user's leave request | User who made the booking |
| Payment Charged | Monthly billing cycle | Admin user selected in company settings to receive the invoices |
| Payment Charged | Admin cancelling the company account on ScheduleLeave | Admin user selected in company settings to receive the invoices |
| Payment Due Soon | Trial period ending soon | Admin user selected in company settings to receive the invoices |
| Payment Due | Trial period ended | Admin user selected in company settings to receive the invoices |
| Payment Failed | Payment was unsuccessful | Admin user selected in company settings to receive the invoices |
| Payment authorisation request |
Payment was unsuccessful due to Strong Customer Authentication | Admin user selected in company settings to receive the invoices |
| Your card is about to expire on ScheduleLeave |
Card provided will soon be exping | Admin user selected in company settings to receive the invoices |
| Get started by adding users from your organisation | When no users have been added for 7 days post account creation | Admin user who first signed up |
| Could you suggest any improvements? | When no logins have happened in the last 14 days as a whole | Admin user who first signed up |
| Sorry to see you go, can we convince you to stay? | Deactivated customer who has been deactivated for 1 month | Admin user who first signed up |
| Request approved | Approve requested being approved | Admin user if setting is enabled |
| Booking requested | A booking being made | Admin user if setting is enabled |
| Booking cancelled | A booking being cancelled | Admin user if setting is enabled |
| Account locked | A user logging in unsuccessfully 5 times | User whose account is locked |
| Account unlocked | When an admin unlocks a user's account | User whose account is locked |